Frequently Asked Questions (FAQ)
Welcome to Wihardja — Singapore’s trusted teak furniture and home décor brand. Whether you’re browsing online or visiting our showrooms, we’re here to make your furniture shopping experience smooth and enjoyable.
Are all your products listed online?
Our website features many of our most popular designs, but not everything is online yet! We regularly add new arrivals and exclusive pieces, so do visit our showrooms to explore the full range of solid teak furniture and home décor in person. You’ll find many beautiful pieces that aren’t featured on our website.
How do I place an order?
You can shop easily through our website — just add your favourite items to the cart and proceed to checkout.
Prefer to see and feel the furniture first? Visit our warehouse showrooms to experience the comfort and craftsmanship in person. Our friendly team will be happy to help you place your order directly at the store.
I saw something on Instagram or Facebook — can you make it?
Yes! Customisation is one of our specialties. Our skilled craftsmen in Indonesia can modify designs, sizes, or finishes to match your vision. Simply send us a photo, dimensions, or inspiration, and we’ll let you know what’s possible.
Do you deliver outside Singapore?
We deliver islandwide in Singapore as well as Johor Malaysia. We also accept other international orders that fit into a 20ft shipping container. If you’re based overseas, email us at info@wihardja.com.sg and we’ll assist you with export arrangements.
What is White Glove delivery?
Our White Glove service ensures your furniture is handled with care — delivered, unpacked, and placed exactly where you want it in your home. We partner with Hua Han Transport for local deliveries.
What if my furniture can’t fit into the lift?
No worries — the delivery team will assess and, if needed, carry it carefully via stairs. A stair-carry fee of $20 per item per floor applies and is collected upon delivery (including for landed homes and maisonettes).
How much does delivery cost?
Delivery charges vary by item and are shown on each product page. If your order includes several items, the delivery fee will follow the highest applicable charge among them. Please note that delivery fees are non-refundable.
How long will delivery take?
- Accessories: 3–5 working days
- Furniture (in-stock): Around 1-2 weeks
- Made-to-order: Up to 90 days
Each product page shows its Estimated Arrival Date. For urgent requests, chat with us online or contact our team for updates.
What payment methods do you accept?
All prices are in Singapore Dollars (SGD).
In-store payments (showrooms only):
We accept AMEX, Visa, Mastercard, PayNow, and NETS.
- AMEX / PayNow / NETS: No minimum spend
- DBS/POSB (Visa/Mastercard): Minimum $500
- Other banks’ Visa/Mastercard: Minimum $1,000
Bank Transfer / PayNow (for online or invoice payments):
Please complete payment within 24 hours and WhatsApp (6922 4588) or email your transaction details (name, order number, reference number, amount, and date) so we can confirm your order promptly.
What happens after I place my order?
Our Customer Service team will contact you via WhatsApp or phone within 2 working days to confirm your order and arrange delivery or production details.
Why do made-to-order items take time?
Every Wihardja furniture piece is handcrafted from scratch to your specifications. We focus on quality and durability — this process takes time but ensures you receive a freshly made piece built to last.
Can you hold my order until I’m ready?
Yes! If you’re renovating or moving into a new home, let us know your preferred delivery date. We’ll align production and storage accordingly so your furniture arrives when you’re ready.
What’s your cancellation policy?
Once payment is made, orders cannot be cancelled as production starts immediately. We appreciate your understanding — every piece is handcrafted specially for you.
Can I exchange or return my purchase?
Your satisfaction matters to us. If you receive an item that’s defective or damaged, contact us via whatsapp at 69224588. Please note that exchanges do not apply to consignment items such as mattresses, office chairs, bean bags, and sofas.
Are there restocking or administration fees?
In rare approved cases, a 20% restocking fee applies for returned items. For credit card orders, an additional 10% administrative charge may apply to cover gateway fees and logistics.
Do your products come with a warranty?
All Wihardja furniture comes with a 6-month structural warranty covering frames and joints. Wear and tear of fabrics, faux leather, or rattan are not covered.
If issues occur after 6 months, we’re still here to help. Contact us at info@wihardja.com.sg — our service team can advise on repair options. For bulky items, Hua Han Transport offers pickup and return services starting from $70.
Do you offer a price guarantee?
Yes! We aim to offer great value without compromising on quality. If you find the same design elsewhere at a lower price, let us know — we’ll review it and might even offer a special thank-you reward for letting us know. 😊
Visit Us Today
The best way to experience Wihardja is to visit our showrooms — touch the solid teak, explore our custom options, and find pieces that truly fit your home. We look forward to welcoming you soon!