Cancellation & Refund Policy
Please contact our customer service via our hotline or email for assistance regarding any returns you would like to make. Do also note that the following items below are strictly not eligible for returns after the purchase have been made.
- Customised items
- Items sold as ‘As-is’ condition
- Leather furniture
- Mattresses, cushions, cushions cover
Purchased price = refund amount. Delivery fee will not be refunded as we engage an external transport company for the delivery of all Wihardja’s furniture and products.
Item has to be returned to Wihardja before refund amount can be released. If delivery is required to deliver the item to us, there will be a delivery cost incurred. Alternatively, you can make your arrangement by engaging external transport to deliver the item or deliver the item yourself.
We are confident of the products we carry and deliver and we want you to feel the same. If you are unsatisfied with the product, inform us immediately via our hotline or email and we will work to resolve this together.
If you’ve received our product in a condition that is defective or damaged, drop us a message! We will provide you with a free one-time replacement set. As we do not keep stock for most of our items, it might take a few weeks for the replacement to come in. We seek your understanding for the wait of your new item.
In some cases, a restocking fee of 20% of the original invoiced value will be deducted for logistics and handling. Please do note that the restocking fee will also apply if you wish to return the item(s) to place another order.
Cancellation of orders is not accepted after payment is received. Do understand that production will start immediately after we have received the payment. We apologize for any inconvenience caused.