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Wihardja – FAQ

Are all your products listed on this site?
As this is a relatively new site, we are constantly trying to upload all our best designs and products online for the convenience of our customers. At the meant time, please visit our showrooms for the full range of our products.

How do I place an order?
You can order the item from our eshop by selecting “add to cart” and following the steps to the end. Alternatively, you can visit any of our two showrooms to feel and experience the furniture. Click here for showroom locations.

I saw something I like on Instragram/Facebook, can you make it?
Yes we are able to customize most products. Backed by a strong team of skilled craftsmen in our factory, the possibilities are endless. Send us photos and dimensions of your desired furniture via email and wait for our good news.

Do you ship worldwide? 
Wihardja currently delivers to most addresses in Singapore. If you wish your order to be shipped to any other country, please write to us at info@wihardja.com.sg
We accept orders of any quantity as long as it fits into a 20ft shipping container. There is no minimum order quantity per item so you can order a wide range of variety for global shipments.

All Singapore furniture orders are delivered via our external White Glove delivery company, Hua Han Transport. Mail Order items will be shipped via NinjaVan.

What is White Glove delivery?
White Glove delivery refers to the delivery of bulky items like furniture.

What if the furniture is too big for the lift or there is no lift?
The external delivery company will access the possibility to carry the item through the staircase. There will be an additional charge of $5 per floor which will be collected upon the completion of the delivery. Applicable to stairs within landed properties or HDB maisonette. 

How much would the delivery cost be?
Delivery cost varies, you would see the respective delivery charges in the details section of each product. The final delivery charge will be based on the most expensive delivery charge levied in a group of items in the shopping cart. Delivery charges are non-refundable. 

How long would the shipping be?
For Accessories, the lead time for delivery is 3-5days.
For furniture, depending on stock availability, it could range from 1 week (from the Singapore warehouse) to 90 days (newly produced from the factory). Please see the details section of each product for the “Estimated Arrival”. Else you can contact us via the online chat system for a more prompt reply. 

How do I pay for my order?
Prices on our website are in Singapore Dollar (SGD). We accept credit card payments from Visa, MasterCard and PayPal, as well as bank transfer (Singapore only). Or you can pay through your PayPal account for a faster transaction. Now you could pay via PayPal too, even if you do not have an account there. 

For bank transfer: Please make payment within 24 hours and email us your name / IB nick, order number, transaction reference number, payment amount and date of payment. We reserved the rights to release your ordered items if we do not receive your payment within 24 hours after you’ve ordered.

 What’s next, after placing my order?

We will proceed to process your order immediately as long as the goods are in stock. You will receive a call from our Customer Service Department within 2 working days.

What does it take so long for my furniture order to be processed?
Shipping your items on time is extremely important to us. After orders are received, these new furniture are made from scratch and the “Estimated Arrival date” gives us just enough time for us to deliver the best quality product to you. We do not keep stock in order to keep our inventory cost low and savings to you.

How long can you store our order at your warehouse?
As most items are made from scratch, we encourage customers to keep us informed if they do not need the items so urgently. Let us know your intended delivery dates and we will schedule the production and arrival of your new furniture to be the same date.

What is your cancellation policy?
Cancellation of orders is not accepted after payment is received. Do understand that production will start immediately after we have received the payment. We apologise for any inconvenience caused.
 

Exchange / Return
We are confident of the products we carry and deliver and we want you to feel the same. If you are unhappy with the product, let us know and we will work to resolve this together.

If you’ve receive our product in a condition that is defective or damaged, drop us a message and tell us about it. We will provide you a free one-time replacement set. We do not keep stock for most of our items, so it might take a few weeks for the replacement to come in.

Warranty
All our products come with 6 months warranty on structure and frames. This warranty does not cover wear and tear of fabric or faux leather materials.

After 6 months, if you encounter problems with your product, have no fear. Give us a call on 6741-7717 or email us at info@wihardja.com.sg and tell us about it.If it is something which we can repair, we will assist you to repair it for FREE (as long as you bring it to our warehouse for restoration).
FREE repair does not include addition of wood, upholstery or fabric replacements.

The item is too bulky and you can not bring to to our warehouse? You can engage Hua Han Transport to have the item picked up and sent back to you after the restoration. Their fees range from $70 onwards.

Price Guarantee
At Wihardja, we always hope that all our products are affordable to the masses. It is with that hope, which we always try to price our furniture lower than our competitors. So if you see the same design elsewhere with a lower price, drop us a message. We might even reward you with an informant reward.